ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our "promote from within" culture. We offer professional development, a comprehensive benefits package, a hybrid work model with both remote and in-office work, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures.

Our Benefits:

• Medical, prescriptions, dental and vision insurance
• Retirement savings plan with company match
• Company-paid and supplemental life insurance
• Flexible spending accounts
• Paid vacation, sick and personal leave
• 11 paid holidays
• Professional development and training
• Tuition reimbursement
• Employee referral bonus program
• Flexible work arrangements
• Clinical supervision for licensed social workers and counselors

JOB SUMMARY: The Shelter Case Manager provides onsite case management services including creating individualized goals to assist clients to swiftly exit shelter, document client progress in database within 48 hours, identify and address client barriers to housing and/or employment, connect clients to benefits, eligible housing resources and community referrals; work collaboratively with program team to increase positive shelter exits for shelter guests.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Interviews clients for direct service needs, develops a case plan with the client including written short-term and long-term goals and tasks. Makes referrals as needed.
• Reevaluating goals with clients at regular intervals.
• Facilitates individual and group meetings as needed.
• Serves as a member of the multidisciplinary case team.
• Collaborates with other disciplines including substance abuse, legal, medical, educational, vocational, mental health professionals, and other service providers.
• Makes appropriate referrals for emotional, substance abuse, legal, medical, dental, educational recreational, vocational, employment and housing needs.
• Creates and maintains case records, including, but not limited to legal documentation, assessments, case notes, case plans, service updates, court reports, medical reports, referrals, discharge summaries, visitation records and educational information.
• Enhances the client environment by creating a hospitable and customer-oriented facility.
• Completes reports and maintains statistical data, meets programmatic, documentation and other performance standards, on an on-going basis.
• Performs all other related duties as assigned.

EDUCATION and EXPERIENCE:

• Bachelor's degree in human services or related field required.
• Social work degrees, social work licensure in the appropriate jurisdiction is required.
• Professional counseling degrees, professional counseling licensure in appropriate jurisdiction is required.
• A minimum of one-year experience working with at risk clients in a direct service setting required.
• Minimum of two years' experience working with clients who have a history of homelessness, with some knowledge of addiction and mental health issues preferred. In some cases, minimum years of experience can be substituted with additional related certifications or master's degree in human services or related field.

SKILLS and COMPETENCIES:

• Excellent communication both verbal and written. Ability to prepare clear, concise, and accurate reports, correspondence, and other job-related documents.
• Skill to work effectively under pressure. Excellent interpersonal skills.
• Maintain accurate client records which include the client database.