These positions are grant-funded and are currently funded for 18 months from the new hire's start date or through December 24, 2025, whichever comes first. Funding is subject to change.

Are you looking for more than just a job and want to make difference? If so, then join the National Student Clearinghouse talent community and discover your impact today!

We are a nonprofit, nongovernmental organization and the leading provider of educational reporting, data exchange, verification, and research services. Serving the education, workforce and learner communities has been at the heart of our mission for over 25 years. Our work - performed in a trusted, secure, and private environment - provides numerous time- and cost-saving benefits to students, schools, administrators, and requestors.

The Specialist II, Postsecondary Data Partnership Account Management (aka Account Management Specialist II) for the National Student Clearinghouse's Postsecondary Data Partnership (PDP) engages and supports educational organizations in their use of the PDP's data analytics tools for measuring and improving student outcomes. Such organizations may include individual colleges & universities, state systems & governmental agencies, intermediary organizations & education associations, and others that use Clearinghouse PDP data.

You will be a point of contact for your assigned accounts and will bring and acquire expertise to resolve issues that may arise for PDP users--or to channel those users to others for solution. For your accounts, you will be the "PDP expert" who helps them to use and understand the tool and who knows where to go to get answers to questions that may arise (when you can't answer those questions directly). You will also be expected to listen to customer needs and bring that feedback to product development teams, product operations and product implementations. You are an advocate for your accounts and are committed to the student success that they pursue.

The role will be managed by the PDP Clients and Partners Manager.

Currently, this position is 100% telework, however, as our company starts to return to our new normal, a hybrid work pattern, this position may be required to periodically work on-site at our office and the frequency would depend on the department/division's requirements. Therefore, candidates must either reside within a reasonable distance to commute to our office or be willing to travel to our office in Herndon, when required.

• Demonstrate the Clearinghouse's competencies, which align with our corporate values. Manager will provide more detail to candidates as needed.
  • Core Competencies include: Customer Focus, Optimizes Work Processes, Collaborates, Communicates Effectively, and Be Open and Authentic.

Customer Focus:

• Use a structured tracking approach from opportunity planning and contracting through to data submission and usage of PDP insights.
• Demonstrate proficiency in questioning, recording and resolving client needs and concerns.
• Elicit customer feedback to determine satisfaction and any necessary response actions.
• Accurately and consistently record activities within Salesforce or other platforms as required.
• Participate in major national and regional higher education industry themed conferences as appropriate.

Optimizes Work Processes:

• Work with Manager to build territory, account, and opportunity plans to focus activities based on the mission and product priorities for PDP Program.
• Work with teams that impact customer journey to identify opportunities to better serve accounts and user satisfaction. Raise issues as necessary and track issue closure
• Contribute to the successful on time, on budget and in scope delivery of business initiatives.
• Contribute to development and tracking of KPIs.
• Work with Manager and Product Operations to ensure shared objectives are met in serving a client.
• Complete work with minimal supervision.

Communicates Effectively:

• Bring energy, curiosity, and conviction to conversations.
• Effective in a wide range of settings, from one-on-one meetings to group presentations.
• Craft questions that convey expertise, elicit information, and drive deeper discussions to ensure needs and ideas are explored fully.
• Use persuasive techniques to overcome objections and demonstrate aligned values.
• Regularly elicit feedback and confirm agreements or need for further clarity.

Collaborates:

• Use a disciplined approach to prepare, set meeting objectives, dialog, handle/record objections, and follow-up.
• Deal effectively with conflict, reach agreement without damaging relationships and find win-win solutions.

Be Open and Authentic:

• Demonstrate openness to new perspectives and ideas.
• Build trust with internal and external stakeholders by demonstrating consistency between words and actions.

Position may be required to perform other duties as required. These essential functions are representative of those that must be met by an employee to successfully perform the job. Reasonable accommodations will be made to enable individuals with disabilities to perform these essential functions.

• Bachelor's degree, or an equivalent combination of education and experience, including military service.
• 3+ years of professional experience in the education industry.
• Experience working in, consulting with, or selling into educational institutions and/or educational organizations focused on measuring or improving student success.
• Proven track-record of developing positive relationships with internal and external stakeholders.
• Professional familiarity with data and its usage relative to Higher Education.
• Demonstrated experience with balancing competing considerations regarding data sensitivity.
• Proficiency with Microsoft Office Suite and willingness to learn new applications.
• Demonstrates the Clearinghouse's core competencies: customer focus, optimizes work processes, communicates effectively, collaborates, and is open and authentic.
• Must live within a commutable distance to Herndon, VA or in one of the Clearinghouse's approved States for hiring purposes. Refer to our HR Policies Page, located on our Careers site at https://www.studentclearinghouse.org/careers/human-resource-policies/, for more details.

Additional Desired Requirements:

• Master's degree in Higher Education, Public Policy, or a related field in Social Sciences.
• Professional knowledge of and/or experience with PDP.
• Demonstrated experience with large databases and data warehouse.
• Proficiency with Salesforce.

• Use of a computer for 8 or more hours a day.
• Use of a copy machine and telephone.
• Frequently required to sit for 7 or more hours per day in close proximity to others in an open office environment.
• Occasionally required to use hands and fingers to operate, handle, and reach.
• Must be able to hear, speak, read, and concentrate.
• Vision abilities include close vision and the ability to adjust focus.
• Must be flexible to perform out-of-town assignments and travel via car, travel, train, regionally, up to 25%, including evening and weekends when needed.

The National Student Clearinghouse provides a robust benefit program designed to help meet the needs of each employee and their family, both now and in the future. We offer comprehensive medical, dental, and vision insurance, as well as life and disability insurance benefits, for employees and their qualified dependents. Health care, dependent care, and limited purpose flexible spending accounts, as well as a health savings account, are options available for employees to set aside pre-taxed dollars for certain qualifying expenses. We offer a very generous 401k matching contribution program with the opportunity to defer pre-tax and Roth contributions, as well as catch-up contributions for those who are eligible! We are proud to offer a competitive paid leave program consisting of vacation, sick, and personal time, as well as paid holidays. Vacation time will accrue based on length of service, and new full-time hires can accrue up to 13 days of vacation and up to 10 days of sick time per year. On an annual basis, new employees may use up to 32 hours of accrued sick time as personal time. Additionally, the Clearinghouse observes at least 11 paid holidays per year.

Another perk is that employees have the option to get reimbursed for basic wholesale company and roadside assistance memberships (e.g., Costco and AAA) and to request a buy back on portions of unused accrued vacation based on tenure and certain other qualifications. Employees can further their education and professional development by using our Employee Education Assistance Program, which establishes reimbursement for qualified education expenses upon successful completion of the program, and leveraging the enterprise-wide LinkedIn Learning subscription. There are additional employee benefits, to find out more, please request a copy of our complete benefit package!

We reasonably believe that the salary range for this position is between $62,000 to $80,000 annually.

The requisition will be open for a minimum of three days, and applications will be accepted on an ongoing basis until the position if filled.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)