Start the day excited to make a difference...end the day knowing you did. Come join our team.

Essential Functions & Responsibilities:

• Greets all patients, visitors, family members, physicians, and Associates in a courteous and professional manner.
• Monitors and maintains an adequate inventory of phlebotomy supplies and materials, as well as patient preparations, to ensure smooth operations in the phlebotomy work area and non-interruption of patient and customer services.
• Responsible for training new associates and students from affiliated phlebotomy programs.
• Addresses customers' needs efficiently, effectively, and confidentially.
• Performs blood collection by venipuncture and dermal puncture from patients of all ages accurately and efficiently following proper laboratory standards and procedures.
• Collection of other body fluids may be required.
• Follows all required processes for positive patient identification and registration.
• Responsible for precise labeling of all samples as dictated by appropriate policies.
• Responsible for precise execution of all specimen collection as dictated by appropriate policies.
• Accepts and accessions specimens delivered to the laboratory by physicians and nursing personnel.
• Responsible to answer telephone and assist caller as needed or direct caller to appropriate department in a timely manner to provide effective communication and quality service.
• Responsible for test order entry, patient information data entry, and specimen information data entry in the laboratory computer system accurately and efficiently.
• Provide oral or written reports upon request from physicians, physician office personnel, and nursing units for inpatients and outpatients.
• Prints daily workflow reports, including HRP and un-received specimen lists, and communicates turn around delays to the supervisor immediately.
• Adheres to departmental and organizational policies, procedures, standards, and protocols to ensure effective departmental operations and quality patient care.
• Must adhere to patient confidentiality policies.
• Creates an atmosphere that fosters team work and cooperation among fellow Associates.
• Displays a positive attitude and professional appearance.
• Responsible for retrieval of appropriate forms and information required to bill and meet regulatory requirements; scans all forms correctly into Hospital Imaging System.
• Locates and processes standing orders.
• Performs quick registration, retrieves account number, and accurately orders tests.
• Covers reception desk at outreach locations and collects correct demographic and insurance information required to check patients into service area.
• Orders laboratory tests in laboratory information system, identifies miscellaneous tests and appropriately investigates specimen requirements using MAYO online catalog.
• Covers processing area at outreach locations; prepares and tracks specimens for deliver to clinical laboratory sites.
• Completes cross training to ensure competency for covering physician office embedded phlebotomy duties, traveling nursing home and home phlebotomy duties, and patient service center site rotations.
• Communicate with Client Services and Courier Services to ensure accurate and timely delivery of specimens, supplies, and reports.
• Perform glucose checks using glucometer equipment.
• Communicates specimen collection requirements and receives specimens collected at home from outpatients.
• Performs other duties as assigned.

Qualifications:

• High school diploma required.
• One year of phlebotomy experience or successful completion of an accredited, structured phlebotomy training program.
• ASCP phlebotomy certification desired.
• American Heart Association (AHA) CPR certification required.
• Previous customer service experience helpful.
• Excellent interpersonal and telephone skills required.
• Demonstrated ability to organize and prioritize work required.
• Demonstrated ability to manage multiple tasks required

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.