ABOUT THE HSC HEALTH CARE SYSTEM
The HSC Health Care System is a nonprofit organization combining the resources of a care coordination plan; (Health Services for Children with Special Needs, Inc.), pediatric specialty hospital (The HSC Pediatric Center), home health agency (HSC Home Care, LLC), and parent foundation (The HSC Foundation) to offer a comprehensive approach to caring, serving and empowering people with disabilities. The HSC team of 750 employees and more than 100 volunteers together serve children and young adults with special health care needs and their families at our District of Columbia and Maryland locations.
ESSENTIAL HSC MISSION AND VALUES
Mission Statement
HSC Health Care System provides and coordinates innovative, high quality, community-based care for individuals with complex needs and their families. HSC empowers all we serve to improve the quality of their lives.
Organizational Beliefs
HSC supports individuals and families to maximize their potential. The following beliefs drive our work. HSC believes that:
- A culturally diverse community is a strength.
- Inclusiveness for individuals, families, and staff promotes positive outcomes.
- Everyone should be treated with compassion and empathy.
- Our skillful, dedicated, and resourceful staff is key to our success.
- We must continually adapt to the changing needs of our community.
- Increased independence is an important goal for individuals and their families.
POSITION SUMMARY
Coordinate the entry into the HSC system by registering and scheduling patients for therapy and clinic appointments. Manage incoming referrals and add to waitlist when appropriate. Responsible for collecting demographic, financial and clinical information and acquiring insurance authorization. Monitor insurance authorizations throughout treatment plan to reduce insurance denials. Serve as a liaison between patient and family, clinic and providers. Perform responsibilities within established customer service standards.
Minimum Education
High School Diploma or GED (Required)
Minimum Work Experience
2 years of prior clerical experience in a health care environment. (Required)
Required Skills/Knowledge
Medical Terminology use and understanding is required, CPT/ICD Coding is preferred.
Working knowledge of medical and private insurance authorizations and procedures.
Proficient with hospital computer programs.
Insurance Terminology use and understanding.
Professional telephone manners
Strong organizational skills
Knowledge/experience of computer systems including, but not limited to, Windows, Microsoft Outlook, Excel and Word programs.
Ability to prioritize and manage multiple tasks with efficiency.
Perform other duties as required including cross training for patient registration.
Demonstrate working knowledge of SharePoint, Cerner and eClinical Works (eCW) or other EMR.
Job Functions
Registration and Scheduling
Eligibility and Authorizations
Communication and Documentation
Customer Service
Organizational Accountabilities
Organizational Accountabilities (Staff)
Employee Excellence
All In
Action Oriented
Supervisory Responsibilities
Blood Borne Pathogen Exposure
Protected Health Information Access Level
Working Environment
Physical Requirements
Travel Requirements