Leads the management of the Volunteer Portal and all interfacing systems to meet new and emerging volunteer and volunteer driven program needs. Owns all facets of the capability lifecycle from ideation, capability roadmap strategic planning, new feature implementation and on going support. Ensures achievement of established outcomes and metrics. Cultivates deep understand

Works with internal cross functional teams to identify knowledge gaps and research priorities, determine scope of work and resources needed, and track budgets. Uses data analytics, economic modeling, and other quantitative methodologies to generate data driven insights about American older adults with low income and related subject matters. Leverages a proprietary databas

Provides administrative level support to internal clients on a variety of group or organization wide projects, programs, processes, and business initiatives. Liaises with other teams in order to execute on tasks. Serves as central point of contact for all business processes across the department, managing support activities as needed. Supports the business and financial o

Manages projects and partnerships with broad impact through developing and managing project work plans; developing and managing project budgets; developing requests for proposals, selecting, and managing vendors, and reporting on project and partnership progress and outcomes. Leads key experiences providing organizational value, including strategy, enhancements, integrati

Support the Photo Department in the development and execution of photography for AARP Media Assist in maintaining the photo library for AARP (photo archiving, uploading, organizing, and tracking metadata) Research and procure existing photography (news, celebrity, travel, conceptual, food, products, entertainment, historic, and personal imagery) for publication, ensuring

Develops, executes, and implements new engagement programs that align with the organization's goals and objectives. Lead the development and implementation of large scale, systemic and sustainable solutions. Sets strategies, identifies opportunities, and develops and implements projects and programs to support and market to the community. Manages and analyzes voice of the

Establishes relationships with key clients and issue area groups and develops subject matter and resource expertise. Develops an understanding of the issue area, client business and informational needs. Manages secondary research projects. Conducts and delivers comprehensive secondary research insights and synthesis including corporate due diligence and legal research on

Provides exemplary customer service at all times, while taking into consideration the level of knowledge and sometimes emergent situations that customers may have. Develops reports and queries to locate work items that are non compliant with policy and proceeds to correct issues allowing both requisitions and vouchers to move to completion. Matches invoices to purchase or

Fine tuning Conversational Models for various customer related use cases Evaluate performance metrics like coherence, engagement, and satisfaction for refinement Investigate biases in conversational AI, particularly in customer interactions Implement rigorous procedures to identify and mitigate hallucination errors Collaborate with higher level developers to understand de

Ensures effective management of all operational areas, including compliance with program policy, procedures, performance, and government regulations as needed. Identifies, investigates, analyzes, and recommends alternative solutions to a wide range of operational, management, and administrative actions/problems. Manages program/department assets and budgets. Develops and

Assist in analyzing strategic plans and enterprise measures to identify trends, patterns, and areas for improvement Support the development and maintenance of key performance indicators (KPIs) and dashboards to track progress against strategic objectives Collaborate with team members to gather and analyze data from various sources to inform strategic decision making Prepa

Collaborate with cross functional teams to understand forecasting needs and requirements across different business units Support the implementation of forecasting technology, including data migration, configuration, testing, and training Provide ongoing support and troubleshooting assistance to end users during the implementation phase Contribute to documentation and know

Leads and supervises litigation matters including the planning, strategy, and execution of a case. Oversees and investigates potential cases to determine whether to recommend filing a lawsuit or an amicus brief. Performs legal analyses, drafts pleadings, briefs, and other court filings as needed Conducts written and oral discovery, including taking and defending depositio

Establishes a technical roadmap for the platform and/or capability strategy and lifecycle that considers value based outcomes, costs to maintain, supportability, and performance. Ensures sound integration, data, security, and business architecture design throughout all stages within the platform and/or capability lifecycle. Provides rapid delivery and development of techn

Assist with short message service (SMS) marketing and email communications and management Collaborate with a variety of internal clients and external agencies to help meet their marketing objectives Gain experience working with leading marketing software such as Salesforce Marketing Cloud, Adobe Target, SharePoint, JIRA, Confluence, and Tableau Prepare executive level pre